Non-Discrimination Policy

TriCity Lung & Sleep complies with applicable federal civil rights laws and does not discriminate, exclude, or treat people differently based on race, color, national origin, age, disability, religion, sex, gender identity, or sexual orientation.

We provide meaningful access and equal opportunity to all individuals in accordance with Section 1557 of the Affordable Care Act and other federal civil rights laws. This includes ensuring effective communication and reasonable accommodations for individuals with disabilities or limited English proficiency.

Our Commitment

• Provide free aids and services to people with disabilities to communicate effectively with us, such as qualified sign-language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.).
• Provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
• Ensure all patients and staff are treated with dignity and respect in a safe and welcoming environment.

If You Need Assistance

If you require language assistance or auxiliary aids and services, please let our staff know. We will provide them free of charge to ensure you can effectively participate in your care and understand your treatment options.

If You Believe We Discriminated

If you believe that TriCity Lung & Sleep has failed to provide these services or discriminated in another way, you can file a grievance in person, by mail, or by phone:

• Compliance Coordinator: TriCity Lung & Sleep
• 3720 Katalin Ct, Ste 100, Bay City, MI 48706
• Phone: 989-778-1425
• Fax: 866-287-5136
• Patient Portal: https://tricityls.imscareportal.com/general/

If you need help filing a grievance, our Compliance Coordinator is available to assist you.

Civil Rights Complaints

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) if you prefer:

• Online: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
• Mail: U.S. Department of Health and Human Services, 200 Independence Ave SW, Room 509F HHH Building, Washington, D.C. 20201
• Phone: 1-800-368-1019 | TDD: 1-800-537-7697

Language Assistance Notice

Language assistance services are available free of charge. Call 989-778-1425 for assistance.

We are proud to serve patients throughout Bay City, Caro, and Bad Axe with equal respect, care, and access to quality pulmonary and sleep medicine services.